Privacy Policy

This Privacy Policy explains how Bigwein (“Bigwein”, “we”, “us” or “our”) collects, uses, stores, shares and protects information when you use our website, dashboards, services and related interfaces (the “Platform”).

1. Information We Collect

Account and Contact Information

• Name, username and profile details.
• Email address and mobile number.
• User role such as buyer, owner, seller, builder or other approved role.
• Login, verification and account-status information.

KYC and Verification Information

Where required, we may collect identity or business-verification information and documents. Access is limited to authorized personnel and service providers involved in verification, compliance, fraud prevention or support.

Listing and Activity Information

• Property or business listing details.
• Location, price, dimensions, amenities and availability.
• Images, videos and documents you upload.
• Enquiries, saved properties and account activity.
• Subscription, billing and payment-status information.

Device and Usage Information

We may receive IP address, browser type, device type, operating system, pages viewed, timestamps, referral information, error logs and security-related activity.

Location Information

Where you choose to use location-based features, we may process approximate or precise location information to support nearby search, maps and property-location features.

2. How We Use Information

• Create, manage and secure accounts.
• Provide property, rental and business marketplace functionality.
• Process listings, approvals, KYC and verification.
• Enable enquiries and communication between interested users and listing parties.
• Provide search, saved items and personalization.
• Process subscriptions, payments and billing records.
• Send transactional, security and service communications.
• Prevent fraud, abuse and unauthorized access.
• Maintain, analyze and improve the Platform.
• Comply with applicable laws and lawful requests.

3. Consent and Legal Basis

Depending on the circumstances and applicable law, we process information based on consent, performance of services requested by you, legitimate operational interests, legal obligations or other lawful grounds.

4. Sharing of Information

We may share information as reasonably necessary with listing parties when you submit an enquiry, cloud/hosting providers, email/SMS providers, mapping and analytics providers, payment processors, professional advisers and lawful authorities. We do not sell personal information to advertisers.

5. Public Listing Information

Information included in public listings may be visible to Platform visitors and users. Do not upload confidential or sensitive information that is not necessary for a listing.

6. Cookies

We may use cookies, local storage or similar technologies for login sessions, security, preferences, analytics and Platform functionality. Browser controls may allow you to restrict cookies, although doing so can affect features.

7. Data Retention

We retain information for as long as reasonably necessary for account operation, contractual obligations, fraud prevention, dispute resolution, legal compliance, accounting and enforcement. Retention periods may vary by data type.

8. Data Security

We use reasonable technical and organizational safeguards, such as access controls, authentication, secure hosting, logging and restricted administrative access. No internet system can guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, withdrawal of consent, restriction or information about how your personal data is handled. We may need to verify your identity before acting on a request.

10. Account Deletion

Where account-deletion functionality is available, requests may be submitted through the Platform or support. Certain information may be retained where necessary for legal compliance, fraud prevention, accounting or dispute handling.

11. Children

The Platform is not intended to knowingly collect personal information from children who are not legally capable of using the relevant services. Contact us if you believe such information has been provided improperly.

12. Third-Party Services

The Platform may use maps, analytics, payment gateways, messaging providers or social-login services. Those third parties operate under their own privacy policies.

13. Cross-Border Processing

Some service providers may process information outside your state or country. Where applicable, we take reasonable steps to use appropriate providers and safeguards.

14. Policy Changes

We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date.

15. Privacy / Grievance Contact

16. Related Terms

Please also review our Terms and Conditions.